Returns & Exchanges
At Simba, we want you to sleep soundly, which is why we offer a risk-free 200-night trial on our mattresses and a straightforward 14-day return window for all other sleep accessories. If you're not completely satisfied with your purchase, we will arrange a collection and provide a full refund with no hidden fees.
Initiate Your Request
Visit our online returns portal or contact our dedicated customer sleep experts with your order number to start the process.
Prepare the Item
For mattresses, there is no need to repackage them in the original box; for smaller accessories, please ensure they are securely boxed for transit.
Schedule Collection
Choose a convenient date for our specialized courier team to collect the item directly from your home at no additional cost to you.
Receive Your Refund
Once our warehouse confirms receipt and inspects the item, your full refund will be processed to your original payment method within 14 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing